FAQ
Q: Are Novyraco products safe for pets?
A: Yes! All novyraco products are made from pet‑safe, non‑toxic materials and undergo strict quality checks. They are designed to keep your cat comfortable, protected, and dry during rainy weather.
Q: How long does it take to receive my order?
A: Orders are processed within 1–3 business days. Standard shipping usually takes 3–7 business days, while international orders may take 7–21 business days depending on customs and destination.
Q: Can I track my order?
A: Absolutely! Once your order ships, you will receive a tracking number via email. You can use it to monitor your package through the carrier’s website.
Q: What if my item arrives damaged or defective?
A: Please contact us within 7 days of receiving your order at service@novyraco.com with photos of the issue. We will provide a replacement or refund as quickly as possible.
Q: Do you offer international shipping?
A: Yes, we ship worldwide. Please note that customs fees, import duties, or taxes may apply depending on your country and are the responsibility of the customer.
Q: Can I cancel or change my order?
A: Orders can be canceled within 3 working days before shipment. Once an order has been processed, cancellations are no longer possible. Please contact us immediately if you need assistance.
Contact Us
If you have additional questions, feel free to reach out:
📞 Phone: +852 9584 1597
📧 Email: service@novyraco.com
📍 Address: Room A3, Lladro Center, 72 Hoi Yuen Road, Kwun Tong, Hong Kong 🐱🌧️