Shipping Policy

Thank you for shopping with novyraco! 🐱🌧️ We aim to deliver your order quickly and reliably. Please read the following information regarding shipping times, processing, tracking, and delivery.

Order Processing

All orders are typically processed within 1–3 business days after payment confirmation.
During high‑volume sales periods (holidays, promotions, peak seasons), processing may take slightly longer.

You will receive an email confirmation once your order has shipped.

Shipping Methods & Delivery Times

Novyraco offers multiple shipping options to fit your needs:

Standard Shipping
Estimated delivery: 3–7 business days
Carrier may vary depending on your location.

Expedited Shipping
Estimated delivery: 2–4 business days
Available at checkout for an additional fee.

International Shipping
Estimated delivery: 7–21 business days
Delivery time may vary depending on destination country and customs clearance.

📍 Delivery times are estimates and start from the date of shipping, not the date of order placement.

Shipping Costs

Shipping costs are calculated at checkout based on:

  • Destination address

  • Package weight & dimensions

  • Selected shipping method

Occasionally, shipping charges may vary slightly due to carrier changes. Any additional charges will always be communicated in advance.

Tracking Your Order

Once your order has shipped, you will receive a tracking number via email.
You can use this tracking number to monitor your shipment’s progress through the carrier’s website.

If you don’t receive tracking information within 3 business days of placing your order, please contact us:

📧 service@novyraco.com
📞 +852 9584 1597

We’re happy to assist! 😊

Shipping Restrictions

Some items may be subject to shipping restrictions due to:

  • Size or weight

  • Country‑specific import regulations

  • Carrier limitations

If your order cannot be shipped to your address, we will contact you with alternative options or provide a cancellation and refund.

Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, or local taxes upon arrival in your country.
These fees are not included in the purchase price or shipping cost and are the responsibility of the customer.

Please check your country’s import regulations before placing an order.

Delivery Issues

Delayed Delivery

If your order hasn’t arrived within the estimated timeframe:

  • Check your tracking status

  • Confirm your shipping address

  • Contact us if further assistance is needed

Lost or Damaged Packages

If your shipment is lost or arrives damaged:

  • Take photos of the packaging and contents

  • Contact us within 7 days of delivery

  • Provide your order number and photos

We will coordinate with the carrier to resolve the issue as quickly as possible.

Contact Information

For questions regarding shipping, delivery, or tracking:

📧 Email: service@novyraco.com
📞 Phone: +852 9584 1597
📍 Address: Room A3, Lladro Center, 72 Hoi Yuen Road, Kwun Tong, Hong Kong